Baré office: um sistema de monitoramento de avaliações da qualidade percebida de vídeos de clientes de serviço de streaming

Abstract

In 2020, due to the Covid-19 pandemic, the world shut itself in to face this challenge. In this scenario, people turned to entertainment for company, while socially isolating within their homes. As a result, there was an increase in the consumption of streaming videos. However, despite the ease that users have when it comes to these services, it is worth emphasizing that there are several obstacles in terms of the quality of service offered by providers, especially in terms of monitoring the perceived quality by their users. Therefore, this work offers a web system, called Baré Office, which fulfills the role of a regulatory agency that monitors the perceived quality of videos, through subjective evaluations made by customers of video streaming service providers, as well as objective assessments carried out from a video player. In order to achieve this objective, the Scrum methodology is going to be used for the development process. With this system, it is expected that there is going to be more efficient and reliable supervision regarding the perceived evaluation by users of video streaming services, because not only will the customer have actually watched the video, but it is also going to increase the trustworthiness of the regulatory agency in knowing the quality of each provider's service.