Uso de interface conversacional para aprimorar a interação aluno-biblioteca

Abstract

This work addresses the development of a conversational interface, an intelligent chatbot designed to facilitate interaction between students and the ecosystem of a library. The project arose from the need to provide an efficient and intuitive means for students to access information and services of the library, such as checking the availability of books, viewing existing reservations, and making new reservations. To achieve natural and effective interaction, Natural Language Processing (NLP) technology was employed, a branch of artificial intelligence that seeks to understand and interpret human language. Using NLP, the chatbot is capable of understanding user requests and providing precise responses, creating a friendly and efficient customer service experience. This work aims to demonstrate how technological solutions, such as intelligent chatbots, can be developed and implemented to improve the efficiency of library services, contributing to a more enriching academic experience for students.