Análise dos serviços de manutenção nas edificações da Universidade Federal do Amazonas: identificação de manifestações patológicas e análise dos impactos financeiros na UFAM durante o período de 2020 a 2024

Abstract

This research consists of an evaluation of open maintenance requests and those processed for payment at the Federal University of Amazonas from 2020 to 2024. Through a quantitative approach, this study sought to understand the statistical and financial impact of the evaluation object, with the intention of identifying the behavior of a public institution regarding related activities. The objective was to analyze the maintenance services in the university's buildings during the study period (2020-2024), emphasizing classifications by status, category, and environment, as well as monthly measurements. A consultation of open requests by applicants and those effectively paid through the GLPI and SEI systems was conducted. In the first case, 11,955 requests were processed, while in the second, the distribution of R$21,551,414.34 was studied over the five-year period (2020-2024). The research evidenced, in the observed context, a continuous increase in demands for preventive and corrective maintenance orders, reaffirming the importance of strategic planning that integrates preventive maintenance routines, more efficient contractual management, and budget predictability, serving as a source for future decision-making and public and institutional dimensioning.